Shipping & Tracking

In this section, you’ll find answers to the most frequently asked questions about orders, shipping, purchases and deliveries, account registration, and all the services offered by Piquadro. If you need any further assistance, you can always contact our Customer Service at:customer.service@piquadro.com.

Shipping & Tracking

To which countries can I ship my order?

We ship to the following countries:

Country Shipping Free from Delivery
Albania 9 EUR 150 EUR 3-6 days
Austria 9 EUR 150 EUR 3-5 days
Belgium 9 EUR 100 EUR 2-4 days
Brazil 55 BRL 1200 BRL 3-6 days
Bulgaria 9 EUR 150 EUR 4-7 days
Canada 15 CAD 300 CAD 2-4 days
Costa Rica 10 USD 250 USD 3-6 days
Croatia 9 EUR 150 EUR 3-6 days
Cyprus 9 EUR 100 EUR 2-3 days
Denmark 70 DKK 750 DKK 4-5 days
Estonia 9 EUR 100 EUR 4-7 days
Finland 9 EUR 150 EUR 5-7 days
France 9 EUR 100 EUR 2-4 days
Germany Free — 2-4 days
Greece 9 EUR 150 EUR 3-6 days
Hong Kong 80 HKD 1700 HKD 2-6 days
Hungary 9 EUR 100 EUR 2-5 days
Indonesia 10 USD 250 USD 3-6 days
Ireland 9 EUR 150 EUR 3-6 days
Israel 20 USD 300 USD 3-6 days
Italy 9 EUR 120 EUR 1-3 days
Japan 1400 JPY 20000 JPY 3-5 days
Latvia 9 EUR 100 EUR 4-8 days
Lithuania 9 EUR 100 EUR 4-7 days
Luxembourg 9 EUR 100 EUR 2-4 days
Malaysia 40 MYR 880 MYR 2-7 days
Malta 9 EUR 100 EUR 1-5 days
Mexico 199 MXN 2000 MXN 3-5 days
Moldova 9 EUR 150 EUR 3-6 days
Netherlands 9 EUR 120 EUR 2-4 days
New Zealand from 12 USD 500 USD 3-6 days
Norway 9 EUR 100 EUR 3-6 days
Panama 10 USD 250 USD 3-6 days
Philippines 10 USD 250 USD 3-6 days
Poland 39 PLN 650 PLN 3-5 days
Portugal 9 EUR 150 EUR 3-10 days
Romania 9 EUR 150 EUR 3-5 days
Saudi Arabia 100 SAR 2000 SAR 2-7 days
Singapore 10 USD 250 USD 3-6 days
Slovakia 9 EUR 100 EUR 2-4 days
Slovenia 9 EUR 100 EUR 2-5 days
South Korea 13000 KRW 300000 KRW 2-4 days
Spain 9 EUR 100 EUR 2-5 days
Sweden 9 EUR 100 EUR 3-5 days
Switzerland 9 EUR 200 EUR 1-3 days
Taiwan 320 TWD 7200 TWD 3-6 days
Thailand 10 USD 250 USD 3-6 days
United Arab Emirates from 40 AED 1500 AED 2-4 days
United Kingdom 6 GBP 75 GBP 1-3 days
United States from 12 USD 500 USD 2-3 days
Vietnam 10 USD 250 USD 3-6 days

Your country (Czechia): we do not ship there at the moment.

The shipping country and the billing country can be different. If a country is not in the list, we cannot deliver there yet.

How long will it take to receive my order?
Orders placed by 13:00 (Rome time) ship the same business day. We do not currently ship to Czechia: please choose another country from the selector to see rates and delivery times. You will receive the tracking number by email as soon as the parcel leaves our warehouse. Around public holidays delivery may take longer: carriers do not deliver on 25/12, 26/12, 01/01 or at weekends.
Can I have my order shipped to an address other than my own?
The shipment can be made to an address other than that of the person who made the order provided that it is in the same country where the order has been completed. Register on "My Piquadro" by clicking the (LOGIN) button at the top right of the home page and enter the additional address in your profile. Or, if you are an already registered user, simply log in by clicking the same "LOGIN" button and entering your user name and password. Then go to the "Address management" section found in the top menu above the wording My Dashboard and add the new shipping address. When you make your purchase, you will be asked to select which address of the profile to ship to and you can choose the one you want. You can also add a new shipping address during the purchasing process.
Can I indicate a specific day and/or time for delivery?
It is not possible to indicate a specific day and/or time for delivery. All shipments are made through a carrier that makes deliveries throughout the day according to its own organisation, in which Piquadro has no power to interfere. You must therefore specify a shipping address where someone is always available to collect the package. If a person is not always at home to sign the delivery receipt, we recommend that you indicate a different shipping address, e.g. a home with a porter, an office, etc.
What do I have to do if the carrier found no one at the time of delivery?
The carrier tries to make two deliveries. After two delivery attempts have been made, the shipment will be placed in the DHL carrier warehouse on hold for up to 10 days at the most. You can contact the DHL Customer Care at the number shown on the notice that the carrier left in your absence during that time period and provide instructions for a new delivery or, as an alternative, notify that you yourself will pick up the package at the DHL reception desk closest to you.
How can I check the shipping status of my order?
You can check the shipping status of your order at any time by accessing your personal area in the Orders section. This service is available to registered customers who have logged into their account.
What can I do if my order does not arrive?
In case of non-delivery, we invite you to contact our Customer Service. You can do so by filling out the form on the Contact page: https://www.piquadro.com/pages/contact.