Payments and Billing

In this section, you’ll find answers to the most frequently asked questions about orders, shipping, purchases and deliveries, account registration, and all the services offered by Piquadro. If you need any further assistance, you can always contact our Customer Service at:customer.service@piquadro.com.

Payments & Billing

Which payments methods are accepted?
You can pay for your online purchase only by VISA, American Express or Mastercard credit card, or through the Paypal system, Scapaly (only Austria, Belgium, Germany, Spain, France, Finland, Italy, Netherlands, Portugal), Heylight (only for Italy) and Klarna.
When will my credit card be charged?
The amount will be charged as soon as your order is confirmed.
Can I request an invoice?
You can request the invoice at the time you place the order. You can enter the BILLING ADDRESS on the checkout page, and if you flag the COMPANY item, you can also enter your VAT number and Tax ID. Remember that you cannot request the invoice at a later time, but only at the time of purchase.
Do the prices shown include VAT?
Our prices already include VAT. However, the price and VAT will be separate on the invoice you receive.
How long do I have to request an invoice?
Re-invoicing can be requested only by the end of the month in which the order is made.
What is Scalapay, and how does it work?
Scalapay is a loan that lets you make an order up to the maximum amount of €2.000, receive it immediately and pay in 3 instalments interest-free. After you have confirmed the data of the order, you will be asked to access your Scalapay account to complete payment. If you don't have one, you can create it on the Scalapay login page before finalizing your order. You will immediately be debited the first instalment (one-third of the total purchase value) at the time of purchase. You will be debited the next 2 instalments every 4 weeks. In the case of a return, the payment plan will be cancelled and you will be reimbursed the amount relating to the instalments already paid. Visit the Scalapay notice for more information.
What is Heylight, and how does it work?
Heylight is a loan that lets you make an order up to the maximum amount of €2.000 (minimum €60) , receive it immediately and pay in 5 instalments interest-free. After you have confirmed the data of the order, you will be asked to access your HeyLight account to complete payment. If you don't have one, you can create it on the Heylight login page before finalizing your order. You will immediately be debited the first instalment (one-fifth of the total purchase value) at the time of purchase. In the case of a return, the payment plan will be cancelled and you will be reimbursed the amount relating to the instalments already paid. Visit the Heylight notice for more information. Heylight is available only for Italian residents.
What is Klarna and how does it work?
With Klarna, you can split your purchase amount into 3 equal monthly installments with no interest. The first payment is charged at the time of purchase, while the next two are automatically charged every 30 days from the selected debit or credit card. You can also choose to pay after 30 days or in a single payment.