FAQ Frequently asked questions

Warranty and repairs

What warranty does Piquadro offer on its products?
Piquadro offers private customers a 24-month warranty on its products that covers any material and/or manufacturing defects. The warranty will be extended to 36 months if you have completed registration with the Piquadro Club by completely filling in the form contained in the product tags, signing it and returning it to us. Registration can also be done online, on the Piquadro website www.piquadro.com, in the My Piquadro section accessible by clicking the (LOGIN) button at the top right of the home page. Remember to authorise your consent to the processing of your personal data.
What procedure should I follow to request repair under warranty?
If you notice any material and/or manufacturing defects during the period of warranty, the damaged item can be returned at Piquadro's expense. Piquadro will then repair or, if necessary, replace the product. Before shipping the item, it is necessary to fill in the return for repairs request form through the website www.piquadro.com. This request must be accompanied by the purchase receipt or invoice. Returns sent directly to Piquadro without an authorisation number issued directly by the Company will not be accepted. If the product is not covered by a warranty, the repair can still be made for a fee, provided that the part to be replaced is available. Piquadro will send you its cost estimate for approval. No out of warranty repair will be made without prior consent. Repair time varies, depending on the quantity of goods to be handled and the nature of the work. Repair under warranty is approximately made within 40 days from when Piquadro receives the item. For repairs not covered by warranty, on the other hand, the work can begin only when the Company receives written approval of the estimate sent. If the product is left with a Piquadro reseller, bear in mind that the repair might require more time and that the repair cost, if any, will be borne by the applicant. Prompt registration with the Piquadro Club will apply only accompanied by the purchase receipt. Please contact our Customer Service at Piquadro.com; tel. +39 0534 409001
What does the warranty not cover?
Even though Piquadro products are made in compliance with strict quality standards and with the highest quality materials, they are not indestructible. The warranty does not cover damage caused by abuse, accidents, abrasion, water, solvents, wear and tear and damage caused by carriers. The warranty does not even cover accidental damage such as breakage or loss of contents of a bag, loss of use or of time or other similar expenses.
What to do if I want Piquadro to repair an item not under warranty?
If the product is not covered by a warranty, the repair can still be made for a fee, provided that the part to be replaced is available. Piquadro will send you its cost estimate for approval. No out of warranty repair will be made without your prior consent.
How long does the repair take?
Repair time varies, depending on the quantity of goods to be handled and the nature of the work. Repair under warranty is approximately made within 40 days from when Piquadro S.p.A. receives the item. For repairs not covered by warranty, on the other hand, the repair work can begin only when Piquadro receives written approval of the estimate that was sent to you.
How can I request spare parts?
To request spare parts, please contact our customer care department that will be happy to provide you with explanations and assistance.
What products have a 5-year warranty?
Piquadro offers an extended 5-year warranty for some products of the travel category.
All travel products bearing the “Extended 5-year warranty” stamp on the product data sheet are included in this offer.