FAQ Frequently asked questions

Online Shop - Countries and Shipping Time

To which countries can the order to be shipped?
Shipment can be made only to the same country where the order has been made, namely: Italy, Spain, France, Germany, Austria, Belgium, Denmark, the Netherlands, Sweden, Luxembourg, United Kingdom, the Russian Federation, the USA, Finland, Switzerland, Poland, Romania, Portugal, Ireland, Bulgaria, Croatia and Greece
How soon will I receive my order?
The order will be processed within 24-48 hours after Piquadro has received it. Piquadro undertakes to ensure that you receive your order within 4-5 business days from order and payment confirmation (time estimated in most European countries). Please remember that the delivery time might be delayed in the case of holidays. Carriers do not make deliveries on 25/12, 26/12, 01/01 or on weekends. For the Russian Federation the estimated delivery time is15 working days
How much are the shipping costs?
The shipping costs amount to € 9.00 for shipment by express carrier in the following countries: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden and the Netherlands. If the amount of your purchase is equal to or greater than € 100.00, you are entitled to free shipment.

The shipping costs amount to € 9.00 for shipment by express carrier in the following countries: Russian Federation, Finland, Poland, Romania, Portugal, Ireland, Bulgaria, Croatia and Greece. If the amount of your purchase is equal to or greater than € 150.00, you are entitled to free shipment.

The shipping costs amount to € 20.00 for shipment by express carrier in Switzerland. If the amount of your purchase is equal to or greater than € 250.00, you are entitled to free shipment.

The shipping costs amount to $ 9.00 for shipment by express carrier in the USA. If the amount of your purchase is equal to or greater than $ 100.00, you are entitled to free shipment.

The shipping costs amount to £ 9.00 for shipment by express carrier in the United Kingdom. If the amount of your purchase is equal to or greater than £ 75.00, you are entitled to free shipment.
Can I request that the purchase be shipped to an address other than mine?
The shipment can be made to an address other than that of the person who made the order provided that it is in the same country where the order has been completed. Register on "My Piquadro" by clicking the (LOGIN) button at the top right of the home page and enter the additional address in your profile. Or, if you are an already registered user, simply log in by clicking the same "LOGIN" button and entering your user name and password. Then go to the "Address management" section found in the top menu above the wording My Dashboard and add the new shipping address. When you make your purchase, you will be asked to select which address of the profile to ship to and you can choose the one you want. You can also add a new shipping address during the purchasing process.
Can I indicate a specific day and/or time for delivery?
It is not possible to indicate a specific day and/or time for delivery. All shipments are made through a carrier that makes deliveries throughout the day according to its own organisation, in which Piquadro has no power to interfere. You must therefore specify a shipping address where someone is always available to collect the package. If a person is not always at home to sign the delivery receipt, we recommend that you indicate a different shipping address, e.g. a home with a porter, an office, etc.
What do I have to do if the carrier found no one at the time of delivery?
The carrier tries to make two deliveries. After two delivery attempts have been made, the shipment will be placed in the DHL carrier warehouse on hold for up to 10 days at the most. You can contact the DHL Customer Care at the number shown on the notice that the carrier left in your absence during that time period and provide instructions for a new delivery or, as an alternative, notify that you yourself will pick up the package at the DHL reception desk closest to you.