FAQ Frequently asked questions

My Piquadro, PQclub and registration

Why should I register?
Registration is not required prior to the purchase, and it is not necessary in order to navigate the website. You can also make purchases without registering. However, registration gives you access to the My Piquadro section and its functions. You can see the real-time status of your orders online and record, save your shipping addresses and edit them. Piquadro also releases initiatives and specific promotions dedicated to registered users. Finally, if you decide to complete registration with PQclub, you will be able to take full advantage on the extended warranty from 24 to 36 months and gain access to private sales of the Piquadro temporary outlet.
What is "My Piquadro"?
My Piquadro is the section dedicated to registered users, inside which you can edit your personal data and save your address, check the status of your orders, access your order history and have gain access to specific initiatives and dedicated promotions.
How can I register?
To register, click the LOGIN button at the top right of the home page, then follow the steps by entering your information, confirming your acceptance of the statement of privacy policy and the general conditions for use, choose a username and a password, which will be the keys for personal access to the website and to the data on your orders.
What do I do if I lost my username and/or password?
If you have lost or forgotten your access keys, enter "My Piquadro" by clicking the LOGIN button at the top right of the home page, click "Did you forget your Password?" and enter your email address. In a few minutes you will receive an email with a new, randomly generated password. The Piquadro shop stores passwords in encrypted form, so no one, including the customer care department, has access to your personal password.
Can I change my username and/or password?
You can change your password at any time by clicking the "LOGIN" button at the top right of the home page to enter the "My Piquadro" section, inside which you will find a menu, then click on "Edit password." The username cannot be changed and corresponds to the email address with which you registered.
Can I change and/or update my registration data?
You can easily change and/or update your registration data. Just click the "LOG IN" button at the top right of the home page to enter the “My Piquadro” section using the “Edit personal data” menu item, change the date you want and then click SAVE at the bottom right to confirm.
Can I check my previous orders?
You can check the history of your orders whenever you want by clicking the "LOGIN" button at the top right of the home page and logging into "My Piquadro". Then select the menu item "Order history" at the top.
What is the "PQclub"?
PQclub is the Piquadro community for which exclusive benefits are reserved. By registering with PQclub you can extend the warranty on your purchases to 36 months and you will have access to the private sales of the Piquadro temporary outlet.
If I am already a registered user of "My Piquadro", can I subscribe to "PQclub"?
Of course. To register with to PQclub as well, log into My Piquadro by clicking the "LOGIN" button at the top right of the home page, select "Edit personal data", and in this section you will find "Register with PQclub". It enables registration and enters your additional personal data.