FAQ Frequently asked questions

Returns and right of withdrawal

Can I return the product I purchased?
If you are not fully satisfied with your purchase, you can return the product, provided that it is intact, has not been used and is complete with the original packaging and product tag. If you have placed an online order, you can return it in its entirety or partly within 30 days from the date you receive the package, and the invoice amount for the product or products returned will be refunded, including the shipping costs.
Can I exchange the product I purchased?
Unfortunately it is not possible to exchange the product you purchased online with another one. You have complete the procedures for making the return, and at the same time make another purchase on the online shop. If a product was purchased online, it cannot be exchanged at one of our stores.
How can I return an article purchased online?
Please remember that the return can be shipped only from the country where the order was made and that the product must be intact and complete with the original packaging and product tag. It must not have been used. If you have purchased online, the procedures for returning a product are as follows: enter the "Return Request" section from the "FAQ" section or by logging into your account via the (LOGIN) button at the top right of the homepage, and enter the ID code of your order together with your email address. Then fill in the return form by selecting the items to be returned and the reason why you are making the return. Use the packing you have received to ship the goods to the Piquadro office address and make sure to close it properly. Only if the original packing is unusable may you use another box that has the same size and sturdiness. Damaged products will not be taken back, even if damage is due to inadequate packing and/or carriers. After you have entered the return request you will receive a confirmation from our customer service department, and only then can you proceed with the shipment. In case of a simple return, its shipping costs will not be refunded. Shipments made by means other than those indicated or at the recipient's expense will not be accepted. You cannot exchange the order item(s) with others.
Is return shipping for an item purchased online at my own expense?
You incur no costs when returning your purchase if it is faulty. The return shipment and its re-delivery will be fully covered by Piquadro.
When will the refund for an item purchased online be made?
After we receive the returned item and have checked that the return operations are correct, we will send you an email confirming the return. You will receive the amount in the same manner in which you made your purchase after the return is approved. The value date of the refund depends on the credit card company with which payment is made, but it is usually within two statements. With Paypal, on the other hand, the refund usually takes a few days.
Can I return the personalised product I purchased?
"The Consumer Customer acknowledges and expressly accepts that the right of withdrawal pursuant to Art. 59, paragraph 1, letter c) of Italian Legislative Decree 206 of 6 September 2005 is excluded if customised and/or personalised Products are purchased. Those products, sold by the Seller, on which any type of graphic mark is stamped on them upon the Customer’s request are considered personalised."