FAQ Frequently asked questions

Online Shop - Order Tracking

How can I check the shipment status of my order?
You can check the shipment status of your order starting from the day after it has been shipped. As soon as it has been shipped you will automatically receive an email with all the information you need to track your order, including the direct link to the DHL portal so you can immediately check the delivery status.
What can I do if my order does not arrive?
If the items you have purchased have not been delivered within the period specified above, you can check the status of your orders by simply entering your Account. You can enter the "My Piquadro" section by clicking the "LOGIN" button at the top right of the home page and then you will receive all the information you want under "Order History". However, remember that our customer service is at your disposal for checking the situation through the appointed delivery company.
How soon will I receive my order?
The order will be processed within 24-48 hours after Piquadro has received it. Piquadro undertakes to ensure that you receive your order within 4-5 business days from order and payment confirmation (time estimated in most European countries). Please remember that the delivery time might be delayed in the case of holidays and the shipments are suspended during the Feast of the Assumption (15th August) week. Carriers do not make deliveries on 25/12, 26/12, 01/01 or on weekends. For the Russian Federation the estimated delivery time is 15 working days