Faq Frequently asked questions

Connequ and Signo

I can I request the Signo label?
If you have purchased a Signo, Signo2 or Wassily category product at the boutique, you can request a free leather label online. To do so, you have to be registered with PQ Club that you will find in the My Piquadro section, accessible by clicking the (LOG IN) button in the top right corner of the home page. After registering, select the PERSONALISE LABEL section and enter the alphanumerical code you will find on the metal label on the lining inside the bag. The correct format for entering the SIGNO label order is: SI [space] LL [space] 1111
How many days go by before I receive the Signo label?
The product is sent in 7 business days from the time the product is requested
How can I request the Connequ device?
FOR DIFFERENT PIQUADRO ITEMS, YOU CAN REQUEST AND PERSONALISE, FREE OF CHARGE, YOUR ADDRESS TAG WITH BUILT-IN CONNEQU DEVICE ONLINE.
TO DO SO, YOU HAVE TO EITHER DOWNLOAD THE CONNEQU APPLICATION FROM PLAY STORE (ANDROID SYSTEMS) OR FROM APP STORE (IOS SYSTEMS), or request the device on your reserved area on the website www.piquadro.com.
In both cases it is possible to choose from:
DIFFERENT COLOURS FOR YOUR ADDRESS TAG
DIFFERENT FONTS IN VARIOUS SIZES FOR PERSONALISATION
How does the Connequ device work?
Connequ works just like an alarm. It activates your mobile phone ringtone if you forget your briefcase when you get off the train, if someone carries away your trolley while you are at the airport or if you drop your keys while out jogging. 
What systems are compatible with the application and the Connequ device?
It works with:
IOS SYSTEMS: IPHONE 4S, IPOD TOUCH 5 GEN, NEW IPAD 3 AND ALL LATER VERSIONS
ANDROID SYSTEMS: FROM VERSION 4.3 ONWARDS
SAMSUNG SYSTEMS: SAMSUNG GALAXY S3/S4/NOTE2/NOTE3 AND ALL LATER VERSIONS
How long does the Connequ device battery last?
The battery lasts about 6 months, and it can easily be replaced when it goes flat