Faq Frequently asked questions

BAGMOTIC TROLLEY

BV3849BM Battery Pack
You will find inside your wired Piquadro BV3849BM:
- the Piquadro Battery Pack already connected to the expansion plate positioned on the outside.
- Set of 4 AAA 1.5V batteries
- Set of 2 CR2032 batteries
- 2 TSA padlock keys secured on the outside
- 1 removable TSA padlock
To use all the functions of your Bagmotic trolley, you have to download the CONNEQU app with which you can:
-Check the Battery Pack charge status on your smartphone
-Receive the Battery <20% notification
-Locate the latest cabin luggage positions
-Check the weight of your cabin luggage using the top handle
-Open and close the TSA padlock
How can I request the wireless receiver?
For products CA2943OS38BM - BV3849BM and AC4245BM, the end customer may request the wireless receiver free of charge online. It is an adapter that provides wireless charging, even in Apple devices. The request for the device must be made by going to your reserved area on the website www.piquadro.com, under the item SIGNO.
Can I take my Bagmotic trolley on the plane?
In view of the presence of a lithium recharge battery (Battery Pack) in the trolley and backpack of the Bagmotic line, the following instructions must be followed for air transport:
- the trolley can be taken into the cabin as carry on luggage;
- if the trolley is checked in to be placed in the hold, the power bank must be removed and taken into the cabin;
- the power bank must have enough charge so that it can be turned on for any necessary checks by airline crew.
In any case, it is the owner’s responsibility to look into any other specific instructions and/or restrictions enforced by the airline or competent authorities.
What will I find in my Bagmotic trolley?
You will find inside your product:
- the Piquadro Battery Pack already connected to the expansion plate positioned on the outside.
- 1 Set of 4 AAA 1.5V batteries
- 1 Set of 2 CR2032 batteries
- 2 TSA padlock keys secured on the outside
- 1 removable TSA padlock
How does my Bagmotic trolley work?
To use all the functions of your Bagmotic trolley, you have to download the Piquadro CONNEQU App available on Play Store and App Store. The Piquadro CONNEQU App functions with iOs systems (iPhone 4S, iPod touch 5 gen, iPad 3 gen and all later versions) and Android systems (Samsung Galaxy S3/ S4/ Note 2/ Note 3 and all later versions. For the other Android devices from release 4.3 and later versions). It does not work with Windows phones/tablets and Blackberry.
What can I do with the CONNEQU App and my Bagmotic trolley?
Thanks to the Piquadro CONNEQU App, you can:
- check the charge status of your Battery Pack and you will be warned by a message when it drops below 20% and below 10%;
- check the most recent positions of your trolley;
- check the weight of your trolley on the top handle;
- open and close the TSA padlock;
- decide whether or not to activate the LED light on/off function (on the front of your Bagmotic trolley), which indicates when your smartphone is being charged wirelessly;
- turn the Battery Pack on and off.
Which batteries do I use for the TSA padlock?
The TSA padlock built into your Piquadro trolley works with 4 AAA 1.5V batteries, which you will find inside the product.
How do I install the TSA padlock batteries?
To install the 4 AAA 1.5V batteries, you have to:
1) open the main trolley compartment;
2) open the lining in the rear compartment of the trolley;
3) loosen the 2 screws of the container panel;
4) remove the lid and insert the batteries in the direction indicated;
5) close the lid and put the 2 screws back in;
6) close the lining.
An acoustic signal will sound to indicate that the batteries have been properly inserted.
How does the TSA padlock open?
The padlock can be opened:
- manually using the keys provided;
- via Bluetooth using the Piquadro CONNEQU app.
Opening of the TSA padlock is indicated by a red flashing light that warns you that your product is open. A blue flashing light indicates that it is closed.
Do I have to carry the TSA padlock keys with me even if I have paired with the App?
You have to keep the keys outside the trolley and ALWAYS carry them with you when you travel with the relevant product.
How do I pair the TSA padlock with the CONNEQU App?
After you have opened the TSA padlock pairing page:
- be sure that the Bluetooth of your smartphone is enabled;
- place your smartphone close to the TSA padlock of the trolley;
- press the “start pairing” button
From this moment on keep the keys outside the trolley and ALWAYS carry them with you when you travel with the relevant product.
Which batteries do I use for the trolley scale handle?
The handle built into your Piquadro trolley works with 2 CR2032 batteries, which you will find inside the product.
How do I install the trolley scale handle batteries?
To install the 2 CR2032 batteries, you have to:
1) open the main trolley compartment;
2) open the lining in the rear compartment of the trolley;
3) open the container panel;
4) insert the batteries in the direction indicated (if you have properly inserted the batteries, you will see a light turn on inside the container panel);
5) close the lid;
6) close the lining
How do I pair the trolley scale handle with the CONNEQU App?
After you have opened the trolley scale handle pairing page:
- be sure that the Bluetooth of your smartphone is enabled;
- place your smartphone close to the trolley handle;
- press the “start pairing” button
How accurate is the trolley scale handle?
The margin of error of the weight displayed in the App with respect to the actual weight is 5%.