FAQ Frequently asked questions

Online Shop - Billing and payment

What forms of payment are accepted?
You can pay for your online purchase only by VISA, American Express or Mastercard credit card, or through the Paypal system or Amazon Pay.
When will the amount be charged to my credit card?
The amount of your order will be charged to your credit card at the time of shipment.
Can I request an invoice?
You can request the invoice at the time you place the order. You can enter the BILLING ADDRESS on the checkout page, and if you flag the COMPANY item, you can also enter your VAT number and Tax ID. Remember that you cannot request the invoice at a later time, but only at the time of purchase.
Do the prices I see include VAT?
Our prices already include VAT. However, the price and VAT will be separate on the invoice you receive.
What is the deadline for requesting the invoice?
Re-invoicing can be requested only by the end of the month in which the order is made.
What is Scalapay, and how does it work?
Scalapay is a loan that lets you make an order up to the maximum amount of €1500, receive it immediately and pay in 3 instalments interest-free. After you have confirmed the data of the order, you will be asked to access your Scalapay account to complete payment. If you don't have one, you can create it on the Scalapay login page before finalizing your order. You will immediately be debited the first instalment (one-third of the total purchase value) at the time of purchase. You will be debited the next 2 instalments every 4 weeks. In the case of a return, the payment plan will be cancelled and you will be reimbursed the amount relating to the instalments already paid. Visit the Scalapay notice for more information.