FAQ - Frequently Asked Questions

Online Shop - Billing and payment

What forms of payment are accepted?
You can pay for your online purchase only by VISA, American Express or Mastercard credit card, or through the Paypal system.
When will the amount be charged to my credit card?
The amount of your order will be charged to your credit card at the time of shipment.
Can I request an invoice?
The invoice for your order can be sent to you by contacting Customer Service as soon as you receive confirmation of your order. The items of your orders are sent together with a tax document.
Do the prices I see include VAT?
Our prices already include VAT. However, the price and VAT will be separate on the invoice you receive.
How can Italian users request that their VAT numbers be entered on invoices?
Contact Customer Service as soon as the order has been made, indicating the following data: company name, VAT number and address of the company that you want to enter.
How can foreign users request that their VAT numbers be entered on invoices?
Contact Customer Service as soon as the order has been made, indicating the following data: company name, VAT number and address of the company that you want to enter.